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Groups

Looking to book a group by rail? Contact our Groups team and they will make all of the arrangements for you.

To submit a group request please click on the « Booking » tab below.

 

 

 

We have a dedicated and experienced team of agents within our Trade Call Centre who manage requests for groups (10 passengers or more). Please submit your passenger numbers and itinerary details using the group booking form. To access this please click on the « Booking » tab.

The Groups department is open Monday to Friday - 09:00 until 17:00

After-sales

If a booking is cancelled, the amount withheld will depend on when the booking was made and when the refund was requested.
For a cancellation made:

  • Up to 90 days before departure : 0% withheld
  • Between 89 and 30 days before departure : 25% of ticket price withheld for each place cancelled
  • Between 29 and 8 days before departure : 50% of ticket price withheld for each place cancelled
  • From 7 days before departure : 100% withheld

Timescales specified above are based upon calendar days.