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Privacy policy & Cookies

charte & cookies :

PRIVACY POLICY & COOKIES

Find below the privacy policy and the cookies policy of Voyages-sncf.eu.

 

B2B PRIVACY POLICY

 

Article 1- USE OF DATA

The information that you provide will allow the Voyages-sncf B2B teams to:

  • Personalise the services that we offer you. Your data allows us to improve and to personalise the services and offers proposed on our sales, accounting and communication tools.
  • Send You newsletters. The Marketing department offers a newsletter service (here-after the « Newsletter ») that contains information detailing the products sold by Voyages-sncf and promotes new products as well as the current best offers. We measure the open rate of our mailings in order to better adapt them to your needs. Unless you object, in accordance with the conditions defined by this Privacy Policy, the Marketing teams may send you information by email which will allow you to better know and better use Voyages-sncf products.  If you no longer wish to receive the Newsletter you may unsubscribe with a simple click on the unsubscribe link at the bottom of the Newsletter.
  • Customer relationship management (CRM): ensures the commercial follow-up of clients, individualised contact, follow-up of customer account history, invitations and participation to our events. 
  • Accounting management: Contact for financial management, dispatch and follow-up of payments, debt collection, dispute resolution, and information on new payment methods (ex: e-billing).
     

ARTICLE 2 - right to object

  • In accordance with the provisions of the European Regulation no. 2016/679 on the protection of personal data, you have a right to object that may be exercised by addressing an e-mail to salesteam@voyages-sncf.com

To unsubscribe to the Newsletter, the right to object can also be exercised:

  • By clicking on the unsubscribe link located at the bottom of the Newsletter. After clicking on the link a message will be displayed to confirm that your request has been taken into account.
     

ARTICLE 3- right of access, of modification and of deletion

In accordance with the provisions of articles 15 to 17 of the European Regulation no. 2016/679 on the protection of personal data, you have a right of access, of modification, of rectification and of deletion of your data.  You may exercise it:

  • Either by addressing an e-mail to salesteam@voyages-sncf.com
     
  • Or, if you have a customer account, you may modify, rectify, correct and update any of the information on your account profile under the heading « Access my account ».

 

ARTICLE 4 - other communication

Users may receive communications from Voyages-sncf in the following cases:

  • Creation of a customer account: You will receive a welcome e-mail containing your user name as well as your password.
  • Requesting closure of a customer account: when closing an account, an e-mail notification of the account closure will be sent to you.
  •  Request for assistance or submission of queries / suggestions: the Voyages-sncf team will answer by e-mail / by telephone if you request assistance.

ARTICLE 5 - protection of information provided

Conscious of the trust shown by travel agents when they connect to the Site to organise trips and purchase tickets, Voyages-sncf makes sure that it protects the information that it collects. To ensure this protection, the Voyages-sncf team have set up a program to secure the information stored in their systems.

The information systems of Voyages-sncf are equipped with data encryption and a software protection system.

 

ARTICLE 6 - Duration of data retention

In accordance with legal provisions, we retain your data for a limited time only:
  • Identification data (name, e-mail, etc.): 2 years beginning from the last date of activity.

 

COOKIES

 

GENERAL COOKIE POLICY

How we use cookies

We use cookies to make sure our users have a more effective and secure experience. These cookies are not harmful and do not store anything that can identify you personally.

What are cookies?

Cookies are small text files that are stored on your computer each time you visit a website. They do not collect any personal information from your computer. You can find out more information at www.allaboutcookies.org

 

Types of cookies

There are different types of cookies. Below are the cookies we use to make our website better for you.

Performance cookies

Set by Cookie Type of cookie Description
Voyages-sncf has_js Session Drupal uses this cookie to indicate whether or not the visitors browser has JavaScript enabled

Essential cookies

Set by Cookie Type of
cookie
Description
Voyages-sncf -SESS Session Drupal uses this to identify authenticated users.

3rd party cookies

Set by Cookie Type of cookie Description
Google Admanager _gads Persistent This cookie is associated with the DoubleClick for Publishers service from Google. Its purpose is to do with the showing of adverts on the site, for which the owner may earn some revenue. (http://cookiepedia.co.uk/cookies/__gads)
Google Analytics _utma
Persistent
Identifies whether you are using our site for the first time or are a returning visitor.